March 2024 by Jason White
Great staff but now the worst trade store in west London . The store ran perfectly until it was refitted . Hopefully the other stores will not follow . Such a shame
February 2024 by William Baillie
As a busy local contractor I have relied on this store for many many years. The staff were always helpful and for the size, I was usually able to find the materials and tools I needed for most jobs.Recently, the whole layout of the store has changed, and for some reason, instead of using this as an opportunity to improve the store they've done the opposite. There is now only a fraction of the original amount of products available for sale, and of those that remain, it's mainly just the cheaper, sub-par product lines that are basically useless for the serious construction professional, yet somehow they have the audacity to RAISE the prices by two or three times. It seems they are trying to go the way of homebase and disregard their loyal customerbase in the construction industry, and shift mainly towards the less knowledgeable general public who are more easy to trick into spending money.Now I have to drive miles away to a proper builders merchants. An absolute dísgrace.
January 2024 by harvey mccoll
Just came off the phone to Kensington store asking about paint. The whole Conversation had a very good vibe and the lady was very knowledgeable i didnt get a name but keep it up.
November 2023 by Yanli yuzuki Ma
Very impressive ! the lady named Jade was really helpful, she tried her best to help me find the timber. She is very patient, called different stores? she is great
September 2023 by Alicia Rossi
Staff has no knowledge of basic house work question. He should?ve transfer my question to another employee or manager with more knowledge. Was hoping to go in person to ask and pick tools but they were not experienced enough to recommend anything.
August 2023 by Naweed Shirzai
I love the shop !!! but unfortunately some staff is super rude and REALLY NOT HELPFUL and ARROGANT !!!!
June 2023 by Olivia Johnston
Omar, the assistant manager, is star quality. He is well informed and very helpful. When he doesn't know something about a new product, he researches it via the manufacturers. He's alert to the customer's needs and responsive. He went out of his way to help me with supplying Bona HD floor primer.
April 2023 by kamil wronkowski
Straight to the point, no customer service, no manners,workers not intresting in helping and finally its rather chav, roadman place. I am shocked the way i was spoken to by a staff member.
March 2023 by Eamon Aladay
Great service, helpful and friendly. Mohammed and Zara thank you
December 2022 by Nenad Inic
I came 6:45and find door locked nobody there
July 2022 by Orlando Oliveira
Best service. Really informed team members. Highly recommended
June 2022 by Noleen Hammond
I am a 76 year old customer and have been to the store 4 times in the past month. Each time I have been served by a member of staff called Lucien. He always goes above and beyond, taking time to answer my many questions, not only about the products themselves but helping me to understand the best way to use them or suggesting alternatives. He is very knowledgeable and generous with the information he shares, and at a time when excellent customer service is increasingly rare, Lucien is an asset to the store and to your company.
May 2022 by Gabriel Zareini
Friendly staff and affordable prices for Kensington residents
April 2022 by Filippo
Great assortment and very friendly staff!
February 2022 by Jules AC
Great range of items, excellent staff and they are very helpful. It's a busy shop but you have a good range of goods here. In a very good location for the area and the prices are very good. I always come by here to get things. When I have questions the staff are very helpful to answer them and prices are very good as well. Saves you time not ordering off Amazon and buying in person instead.
