Great place to find and buy everything you need for your pet with affordable prices. Vets and staff are always extremely helpful and polite. In general I am very happy with their service provided so far.
February 2024
Worst customer service I have ever experienced in a shop, by a very rude lady that clearly didn't like the fact we entered the store at 4.15pm when closing time was 430pm! Will never be visiting this store again due to your poor customer service. Clearly someone was having a bad day!
February 2024
Booked my grandson in for the half term PetPals session - got there only to be told by one person that they didn't have a clue what I was talking about, so went to get someone else who told me "Oh sorry, it's been cancelled as we have staff ill and a big delivery coming. You should have had an email. " Well, we obviously... read full comment
Click & Collect - Our new super-fast shopping service.
Step 1 - Order & pay online.
Step 2 - Collect in as little as 1 hour.
Step 3 - There isn't one. So you can get back to playing with your pet.
At Pets at Home we believe shopping should be simple. So you can focus on your pets. Now you can shop how you want, in a way that suits your needs. With our new super-fast Click & Collect service you can order online and have it ready to collect in as little as 1 hour, at no extra charge.
How does it work?
If the items you want are all in stock at your preferred store, you can Click & Collect in as little as 1 hour.