“I tried to order some perfume for my daughter’s birthday and somehow missed clicking something to complete the order. Didn’t realise until I didn’t get an email confirming the order by the next day. Thinking that I’d done it properly I rang Fragrance House to double check and actually got to speak to a nice man very quickly, none of the automated on hold call system - so refreshing! He confirmed no order had gone through so I completed another order and made sure I did it properly this time! I’d missed that day’s deadline for posting so it went out next day which was Saturday and was delivered Sunday! Excellent service from Fragrance House and Royal Mail. Not only that but within minutes of actually placing my order, the nice man rang me to confirm I had indeed done it right this time! Now that’s excellent customer service. Thank you nice man!”
Perfumes
“I tried to order some perfume for my daughter’s birthday and somehow missed clicking something to complete the order. Didn’t realise until I didn’t get an email confirming the order by the next day. Thinking that I’d done it properly I rang Fragrance House to double check and actually got to speak to a nice man very quickly, none of the automated on hold call system - so refreshing! He confirmed no order had gone through so I completed another order and made sure I did it properly this time! I’d missed that day’s deadline for posting so it went out next day which was Saturday and was delivered Sunday! Excellent service from Fragrance House and Royal Mail. Not only that but within minutes of actually placing my order, the nice man rang me to confirm I had indeed done it right this time! Now that’s excellent customer service. Thank you nice man!”