June 2023 by Google user
I?m still within the process of finding the correct size for my pup but I really wanted to post a review because I?m really impressed with the business and people who work behind the scenes!\\n\\nA lot of harnesses I?ve been trying from pet shops and on Amazon haven?t fit properly for my pup as she?s quite small and we?re constantly hitting a brick wall! I?m apart of a dog group on social media and I asked within that group what they?d recommend and the majority of the recommendations were ?PerfectFit?. I?d never heard of them before so I was going in blind by those recommendations but liked what I saw and made a purchase.\\n\\nIt arrived and with all the measurements I?d done on my pup, unfortunately, it was rather tight so instead of sending it back for a refund, I really wanted to resolve the issue.\\n\\nI contacted PerfecfFit on their website and received an email straight away. I was asked to send a few images of my pup so they could work out sizes from the pictures I?d sent across and they have kindly agreed to send alternative pieces free of charge until we have the perfect fit (pardon the pun) for my pup!\\n\\nI?m so very thankful for the help and felt it was only right that a review was worth posting!\\n\\nMassive shoutout to Gilly for dealing with my enquiry!
November 2022 by Deborah May
Got my boys a harness each, they really are a perfect fit! The customer service is fab, had a problem fitting the harnesses and they sorted me out in no time! Highly recommend.
October 2022 by Douglas Turner
Great company and great harnesses, one of the buckles on my dogs harness broke and a replacement was sent out the next day with no hassle. Would recommend
October 2022 by Mollie Pagett
Absolutely wonderful company. Really lovely, efficient and knowledgeable staff who are available online, on the phone and in person to help super quickly and effectively. The perfect fit harness is a game changer and the way they post out different sizes until you find the "perfect fit" without charging extra is just incredible. We're really impressed with the way the product fits and how comfortable it is. Our pup immediately went to sleep after we tried his on, so it must be very snuggly! We've also found that it takes the pressure off of his shoulders and neck and he walks much better on it, so no more fear of injury from badly fitting harnesses! We're super impressed with the customer service and how incredibly friendly and professional everyone is. 1000/10. Very highly recommended. :) Thank you!
August 2022 by Corina Mag
Bought two harnesses for my boston terriers. I had to send them an email as I measured them wrong. Their customers service is second to none. So compassionate and just incredible. I was advised which ones to buy and they fit absolutely perfect. The quality is amazing and most importantly Loki and Korg love them and feel very comfortable.
August 2022 by Rose Jenkinson
What a wonderful company! The customer service is absolutely fantastic - quick responses to my queries and so helpful in assessing the size I needed for my sight-hound. Very quick to resolve my need for a slightly smaller piece also. Shipping was fast and quality/fit of the harness is excellent. If only every company was like this... thank you so much!
April 2022 by Sally W
I ordered a harness that didn't fit so they have sent out a number of pieces to me to make sure we get it right this time. Absolutely 100% impressed by their customer service. I would not wish for more!
March 2022 by Andrea Mutlow
A lot of companies could learn from PerfectFit on how to deliver Customer Service. Everyone I have spoken to has been incredibly helpful, has made every interaction easy, and has replaced a part of my harness that had become damaged for free despite learning I had been using the harness incorrectly.My dog walks brilliantly whilst wearing the harness. We will always go for PerfectFit harnesses going forwards! Thank you
August 2021 by Viv Fryer
What an amazing company!! Super helpful, super fast to respond (within an hour of first email). You buy your harness (which is top quality) and if it doesn't fit they send you other parts to try for free, you just send the ones you don't need back. Top quality customer service. Highly recommend. ????
May 2021 by Eskahmax
I cannot speak highly enough of these lovely people. I have a 10 month old Field Lab who is very hard to fit for a harness. A simple phone call and I received excellent advice, all the available options, and a package of harnesses to try on my dog. All I have to do now is return those I do not wish to keep. Absolutely superb!
February 2021 by Chris
I bought a harness from Dog Games Ltd for my Lurcher, after struggling to find one that would fit his long body but small chest. The separate parts are perfect for him and his shape as a sight hound. There has been great customer service from the team who?s expertise has helped us find the perfect fit! I would definitely recommend investing in one of the harnesses, than struggling to find one that nearly fits from a pet shop.
February 2021 by Simon Acott
Knowledge and helpful staff. My enquiry via email was dealt with swiftly and professionally. Very good harnesses and good value for money. Ideal for any dog size or shape.
February 2021 by Jamie Coombs
Great harnesses, especially for niche shaped breeds (whippet owner here). Also your staff are so friendly and helpful!
September 2020 by James O'Shea
Fitting was a little bit awkward for our cockapoo but the staff here were really helpful and sent out more pieces to see what worked and then we sent back the unused pieces. It now fits like a glove!Highly recommended and very good customer service.
April 2019 by Georgy Wat
Recently at a Crufts stall, a staff member (Stephanie) knowingly and falsely accused a young lass of putting a prong collar on her shih-tzu (Chloe the Assistance Dog). This young girl was getting her assistance dog fitted with a Perfect Fit Harness. The staff member took a picture, posted this on social media and claimed that said dog was wearing a prong collar.
