March 2024 by ?????? ??????
I do not recommend this hospital in any way! I have never experienced more terrible communication from staff to patients! a body temperature of 38.9 for two weeks and the presence of pneumonia is not a reason to make an appointment with a doctor in the coming days! hopefully when hospital staff get sick they will treat them the same way they treat their patients.do not deserve even one star! none!!!
March 2024 by Queen Of Clowns
Rude and unhelpful. Changed doctors in the end. Useless when in desperate need of a doctor, slow and rude staff. If I could give no stars I would. The simplest of jobs like booking a simple appointment is so difficult you have to call first thing and they never pick up or they?ll send a form to you to see if it?s important
July 2023 by timothy russell
Amazing practice, fantastic receptionists helpful and polite. Drs are super and are there to actually help.Best practice with in the area by far compared to other surgery's within the ledbury area.Colwal surgery is well managed by professionals
February 2023 by Claire Brown
Really great surgery, the staff, doctors and nurses always try to make an appointment available. Many times I have been seen on the same day. Kind, caring staff members. Thank you ?
November 2022 by Raffers And Me
The quality of service is absolutely appalling, mainly due to the awful reception staff who are unwilling to book appointments, help access the prescriptions on repeat or help in any way what so ever. The receptionist team seem to feel that just by working at a doctors office they have full medical knowledge, without the need of qualifications, to determine whether you deserve an appointment. When you call you get fobbed off by the usual excuses for not helping in their demeaning, condescending tone. God help anyone that requires urgent help from a doctor, YOU WONT FIND IT HERE. Do not register with this doctor, you won't ever have the chance to see one.
November 2022 by christine hart
These receptionists have been really good and professional to what been a difficult week for me. So thank you to each and every one of you. Ace nurses too. Many thanks to Dr Clegg.
November 2022 by D F
Worst GP service received ever (and we have had many as we move often with work). Go elsewhere as this GP service struggles to get routine prescriptions (for very important drugs) sent to a pharmacy on time, even after multiple calls as a reminder
November 2022 by Rebecca Hazell
ABSOLUTELY DISGUSTING ATTITUDE from receptionists. LACKED UNDERSTANDING OF THE ISSUES and showed minimal to no compassion. Medical team helpful and polite
November 2022 by Christopher Hellowell
I am very grateful for the care and attention I receive in these difficult times
November 2022 by A Patient
Staff are still rude and unempathetic.
November 2021 by Elliot Hudson
Incompetent and unsympathetic. They have taken weeks to process a simple prescription, with each member of staff coming up with a different excuse each time.
November 2021 by Jessica Simpson
Rude & unempethetic staff
