Staff are very poor. Can't handle any situation in a professional manner. Please re train or do what all other banks are doing and close
December 2023
Slow. Need more staff on till.
October 2023
Very poor customer service nearly ALL OF THE STAFF are extremely rude, issuing cheap cards that break then accuse us of purposely damaging them! Will be making official complaints to the ombudsman! They need to train staff on their customer service because its diabolical.
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
To find out what accessibility services are available in your local branch, search for it in our branch finder.