Great customer service by Meissa very friendly and great communication, highly recommend YBS because of her.
April 2023
Accidentally left the cover for my saving book in branch and they took the time to mail it back to me. If that isn't quality customer service I don't know what is.
January 2023
Quite disappointed as I’ve heard nothing but good things about YBS. Went in today to enquire about a savings account. Got the feeling that they didn’t want to speak to me and had me waiting quite a while. Even though I went in early. Happy to do it online. Little bit upset that I couldn’t speak to someone.
When visiting a YBS branch please make sure there’s enough space to allow two metres between you and any other person; this may mean waiting outside until other customers leave. We also ask that you wear a face covering to help us keep our customers and colleagues safe.
