What’s the point in this branch? There’s no counter service and I got sent to the post office to pay some cash in today and they said that’s been the case for three weeks. I feel sorry for their older customers that aren’t comfortable with online banking. NatWest down the road is miles better.
August 2023
It's a bank without a counter service. If you need your money you will have to use the machines that are working. The personal touch has gone.
July 2023
Raj helped me with a Help to Buy ISA today (8/7/23). She was knowledgeable and clear and made a stressful situation much easier.Unfortunately, I don't think she normally works at the branch but, ultimately, she was kind and patient. She even followed it up with a phone call after I'd left to clarify something for me. Exceptional... read full comment
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
