There is actually no wonder that bank branches are closing down in the thousands when branches like this are so unhelpful in person.Pointing everything towards electronic, you are now unable to access your own money even with your card, your drivers license and passport.There is no consistency in procedure at this branch... read full comment
August 2021
My mam wanted to add a second person to her account to make it a joint account. Three and a half months, a dozen staff and two complaints later, it was done.
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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