This bank has mislaid a cheque which was paid in on Monday 27 June and still not showing in our accounts. We have had to complain and money won’t show up until 4 July.Very poor customer service from this branch and worse from the banking app help .
September 2022
Issue sorted very quickly and easily. Something 3 phone calls, 4 call handlers and LOTS of hold musak failed to do. Thanks Trica
December 2021
very poor through out and just cant get there card machine sorted out side
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
