Damaged walls, rusty bath tub, spiderwebs on ceiling corners, shower head fixed with tape, windows so dirty that you can barely see what's out there.Nice breakfast, nice staff but the premises needs urgent work.Rooms: In need of a renovation.
March 2024
This hotel is in a superb location on The Quayside at Newcastle but sadly in great need of refurbishment especially the rooms and corridors as they were really tatty. If your room faced the river you would have a magnificent view but unfortunately the one we were allocated faced inwards to grotty buildings and roof.
March 2024
Stayed at this Hotel and it was not a pleasant experience. My wife and I woke up in the morning having both been bitten by fleas. Whilst we packed my wife saw 2 fleas on the bed, we returned home and complained via email to head office. After serval months and a reminder they eventually replied stating that a full investigation... read full comment