Very helpful - I think I was served by Jason. He offered a solution to my request and did exactly what he offered to. You can even call the branch direct not a central call centre. If only Yorkshire Building Society offered business banking!
From Yorkshire Building Society
When visiting a YBS branch please make sure there’s enough space to allow two metres between you and any other person; this may mean waiting outside until other customers leave. We also ask that you wear a face covering to help us keep our customers and colleagues safe.
