Not specifically relevant to the Epsom store - ordered online before Christmas for next day delivery. Almost 2 months later still haven't received the order. They've confirmed they can see I haven't received it. But still refuse to refund me. Avoid this awful service!!
From The Fragrance Shop
Established in 1994, The Fragrance Shop is the UK's leading independent fragrance retailer. Showcasing over 200 leading fragrance brands, The Fragrance Shops utilises a multi-channel, customer-centric business model to achieve its overall vision of being 'first for fragrance'. Regularly awarded for excellent customer service, the company's mission is to make fragrance affordable and accessible for all, focusing on staff expertise, competitive prices and continual online and high-street presence.
