Since the closure of the HSBC Branch in Dorking, I have been visiting the Epsom Branch instead. Every time I visit this branch and for whatever reason I get an excellent service from all staff without exception. But a special thank you must go out to Leroy Gayle who will always go out of this way to help me out with a... read full comment
December 2022
Phoned the number on the website / instead of Epsom got a guy from Mauritius who was extremely useless. I said I wanted to arrange a meeting to set up myself as a signatory for my golf society (existing account) he was unable to tell me how I contact the bank (I phoned the only number I had online) then he could not provide... read full comment
December 2022
Been on the phone for over an hour. Terrible service. I would never recommend this bank to anyone. If zero stars was an option I would select this.
Offers easy access to cash and simple transactions through a counter service. Branch colleagues available by appointment to support with banking needs.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
