Friendly staff and generally helpful, although I was disappointed I couldn’t talk to someone about my options for a personal loan as, since covid, all loan applications are done through the app.
September 2020
Nice picture of Lloyd's Bank.And is High Street in Coopers Square??Sorry but I find these things really annoying!!
July 2020
Unfriendly. No compassion when dealing with terminally ill customer's account. No goodwill. Treated as a number.
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
