Always available when needed help and always polite and cheerful
April 2023
I popped into the branch today following a scam phone call the day before. I wasn't sure if it was real or not. I spoke to a young man in the branch called Shell . He looked at my account and assured me that no one from the fraud team had contacted me.He reassured me and gave me further advice on how to keep safe banking... read full comment
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
