Clueless staff. What is the point of having a physical branch when they either are not allowed to do, or simply don't understand, anything. Will be closing my account.
December 2023
Friendly staff very polite and helpful.
September 2023
So surprised by the incredibly helpful staff, especially the manager. I do not bank with the Halifax but they helped the person that I was with and I was very impressed.
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
To find out what accessibility services are available in your local branch, search for it in our branch finder.