I visited this branch yesterday 4/8/23and was met by a snotty assistant called Karen.Because I wouldn’t use the paying in machine she found it acceptable to be rude to me .I think she would benefit from some extra training in customer servicesas she looks down on customers thinking she’s better than she is because... read full comment
August 2022
I am long customer and I had lovely service when I was business client but when covid killed my income and had some financial struggle customer service in Dalkeith branch done 10 times more effort to help me to get my money back - that day I spent there 4 hours while girls were working hard to sort my issue. I will never... read full comment
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