Why can't we call Branch direct? I was asked for my card number, date of birth and security number from back of card. Why would the bank need security number for a general inquiry.
November 2023
Pleasant, very helpful assistant
October 2022
What they call customer service is a bunch of 'sorry's and 'I can't help you's. Don't go there if you value your time.
For over 320 years, Bank of Scotland has supported the people, businesses and communities of Scotland. We are a financial partner to our customers through our network of branches, internet banking and mobile app, as well as the mobile branch service.
To find out what accessibility services are available in your local branch, search for it in our branch finder.
