Went in to enquire about a refund for a friend who cancelled his ticket . I understood why they could not issue a refund but the lady we spoke to was very rude , straight away became very abrupt, even though we were both very calm and simply wanted a better understanding of the situation . Kind of person that will only... read full comment
July 2023
Terrible experience. Will not use again. Having used Trailfinders for our trips to Japan and Italy in the past made a special journey to Oxford to visit them and aim to book our celebration trip to South Africa with safari for next year. Very short staffed for a Saturday. We were told 25 mins to half an hour wait which... read full comment