November 2022 by Emma Johnston
AWFUL, customer service was awful. Waited 55 minutes on food, once we got home one of the pizzas has zero toppings on it after being charged at extra £3 for them. Nachos had no cheese, my sons pizza was stone cold and hard. Will never eat here again. Very disappointing.
September 2022 by Big g
Stopped off on way home definitely better than 2.6 got pizza was spot on
September 2022 by Alan Griffin
Stopped off on way home definitely better than 2.6 got pizza was spot on
June 2022 by Michael Quinn
Great food and customer service.Was very quick, don't listen to the other reviews, not sure what their issues are they're a bunch of complainers. Definitely getting this again.
November 2021 by Patrick O'Neill
Unfortunately they never answer the phone to get an order placed.
August 2021 by aidan mcgeoghegan
What can I say I've ordered pizza twice from black pepper and on both occasions when we went to lift them we were told the order was lost/misplaced , ??????? I'm sure the food is great all the same I guess ill never know .....
March 2021 by Rachel Ryan
Ordered from black pepper earlier in the week, we only live about two minutes away, but had to get the order for delivery as we had no option to drive over. We ordered online, and shortly after placing the order, I received a text saying that the order would arrive in an hour, although this seemed a pretty long wait, we where happy enough to wait. An hour and half after ordering, we phoned the store to ask the whereabouts of our order, but there was no answer. We checked online and found a different number, and phoned each several times, and left messages, but received no response. When the food did arrived, almost two hours after we ordered, it was cold and part of the order was missing. We have tried emailing them and phoning with no answer. I'm extremely unhappy with both the service we received and the lack of response from the store. Honestly, don't waste your time or your money here. Almost £30 spent for the worst meal of my life.
March 2021 by R T
We ordered for delivery and not only did they charge is £4.50 for a 2 minute drive but after 50 minutes and the estimated time of delivery having past, still no sign. After another 20 minute we tried ringing, must have rang 20 times from 2 different phone but it just rang with no answer. After another 10 minutes the guy arrived at the door handed us the pizza and left without an apology for being late. The worst part wasn't even the lateness but the fact that they dont answer the phone! How are these people even still open when they can't take phone calls?
March 2021 by Bath Time Becky
WORST SERVICE.... We phoned to order a family deal and place our order at 6:15. Received a confirmation email saying it would arrive at 7:15 over and hour later. When we live 5 minutes away. At 7:40 it had still not arrived.So I decided to phone the store to see what the issue was. Hold on to your belt. this is where it gets bad. I phoned their store over 60 times on the different numbers they provided. To which I was sent to voice mail. The order finally arrived at 8:05 when asking the driver about the wait it shrugged it off and stated " I was only just handed it." On top of the two hour wait the food was freezing cold and we also ordered a taco dip which we paid for and it did not arrive.Would contract the store to complain but cant get an answer. Very disappointed as I used to love getting pizza's from black pepper.VERY BAD CUSTOMER SERVICE AND SERVICE IN GENERAL
March 2021 by Arnoldas
My order came 2.5 hours late, was cold when I received it and was missing an item from the order. I tried calling the store several times to get an update on the delivery time but the phones were switched off. The service was appalling! Very unprofessional to not inform people of how long they will be waiting. To top it off, the driver didn't so much as apologise for the delay. We live less than two minutes from the store, tried calling to see if we could collect it, yet again, uncontactable. Very poor service...
March 2021 by Bernie McCullagh
Very plain pizza and ready on time but the sparseness of toppings was unreal and made it v bland - a 12 inch pizza no mushroom or bacon discernible and only 5 pieces of pepperoni the whole pizza
May 2019 by Raymond Eastwood
Not a pizza lover but good all the same
January 2019 by Neil Johnston
Ordered pizza for delivery was told it would be 40 mins after 70 mins no pizza so rang up and was told the driver is just about to leave now they were busy apparently. Not good enough! If it can't be done in 40 just say that would have been fine, no point in saying you can do things you can't.
January 2019 by Mikolaj Korcz
Ordered a pizza at half 9, they close at 10. They said it'll take 10 mins, I get there after 10 mins and the door is locked and there is two employees inside sweeping the floor. I knock the window several times and I just got ignored. They turned the lights off and left at quarter to 10
January 2019 by KEVIN DONNELLY
I had a 5star rating for here but the last 2 times we have ordered its been over an hour and a half waiting ont the delivery as I write this we are 1hr and 40mins in and still nothing...
