Fantastic customer service from Kimberley Spencer at Red Lion Street today. Nothing was too much trouble, so following her recommendations I was able to open an ISA, saving accounts and a credit card. Perfect thank you.
February 2024
After speaking to customer services via phone (who were very helpful) I was advised to go into the branch to discuss closing an old account (which I thought had been closed in 2009) and withdrawing the funds.The issue wasn't resolved due to most of my details changing in the interim and the account apparently not being... read full comment
January 2024
Have never had any issues here previously. However, I found today's visit far from standard you might expect from a leading UK bank...Saturday afternoon closing early seemed like an excuse for the remaining staff to 'look busy' for the last hour, while essentially doing nothing.There were up to 4 staff welcoming customers... read full comment