Mobile Phones & Accessories in Liverpool, Merseyside

“Awesome. I love the phone I bought from the store. Thank you. I have a question: Can I pay more per month instead of the initial monthly instalments? So that I can finish paying sooner? Thank you for your assistance in advance.”

“5 stars for Abbie, who has gone above & beyond for me & sorting my new contract out, after many bumps along the way. Abbie has been professional, helpful & I am so appreciative of all her help. Thank you Abbie !!”

“Had to return a faulty smart watch that I bought online 15 mins after arriving in store a full refund was givenReally helpful staff especially the manager who did his best to help”

“Drove from St Helens to this store as can park right outside. Important when walking is difficult. Brilliant and helpful service from Sophie who soon had my replacement phone up and running. Went back in after having lunch across the road as was unsure about something. Again veryhelpful and understanding with an 83yr old. Definitely recommend the staff for their care and attention. Thank you so much for your help.”

“Sarah was brilliant at sorting out our problem. It was a very difficult and complicated contract and SIM card problem and she sorted it for us in a very efficient way and was friendly and patient throughout. Sarah deserves an award!”

“I walked into the shop ready to exchange my three games (one with a limited edition book that I no longer wanted) and was served by a very kind chap.Sadly I did not get the staff members name nor could I find it on my recite.Regardless - I think I made that nav’s day (based on the fact that when I handed in the limited edition game many of the people behind me became intrigued).Hopefully my games will give those people much joy as they did me.Well done CEX Liverpool staff - you’re doing a great job.”

“Busy with a lot of helpful assistants. Could do with some customer seating that isn’t low little cubes - some of us are too old with dodgy knees to use such seating.”

“Bought new contract phone online. Their network service is good but they need to upgrade their service level. Do not understand customer query properly. A person named Pete(big fella) should learn how to talk.”

“I wanted to say a huge thanks to JJ aka Jack Jones in the Liverpool One store... I thought I had a virus on my phone, and was receiving allsorts of unwanted pop ups, I was really concerned. He took the phone and promptly unistalled whatever it was that I had managed to download. He really put my mind at ease.10 /10 Thanks so much ?”

“Went in today to upgrade to an S24 Ultra and spoke to Shaun. He was very friendly and clearly valued me as a person and a customer. He was very polite and understood what it was I wanted, he made sure that I was happy with it and was extremely helpful. Top man Shaun!”

“Called in to Aintree store to get advice on wifi and what one is best for our needs. A man called Steve helped us and took the time to talk through everything really simply so I could we could understand everything. He was really helpful and had great customer service skills”