March 2024 by Rebeccathan Newell
Such a great service and the sales adviser Jordan was so nice and helpful. I would definitely recommend to a friend or family member!
February 2024 by Allan Fincken
We can't say enough good things about the sales team at Lincoln especially , Brian , who was dealing with our purchase nothing was too much he guided us through all that was to offer in the sort of sofa we were looking for then he left us to have a look around with no pressure which was nice then he talked us through everything step by step. He is a credit to your team and I'm sure the after sales service and support will be just as good as Brian's delightful service .Mr & Mrs Fincken .
January 2024 by Julie Perrot
Large selection with plenty of choice and helpful staff. Lovely and spacious with easy parking.
January 2024 by Christopher Curwood
We were very happy .We were left alone to look around and the only time anyone came to help was when we asked for it .The person that helped me was great lent me a tape messure then told me he was not on the department but went out of his way to help ,even finding the right person to speak to .Then we got a great deal with 1/2 price delivery. Now just waiting for the settie to come .Even that was just over a week for delivery.
December 2023 by T walker
Good selection of sofa's. My only problem is as soon as you go in your jumped on by one of the staff. Asking what are you looking for.(Me) just looking in general, nothing specific. Then they proceed to tell you about every sofa you look at, almost to a point of me wanting to leave without seeing the range of sofa's.Give the customer time to look around (if they are interested in a certain product) they will ask for assistance.It's not just ScS, I find it's most furniture stores.
October 2023 by Kerrie Crowie
Order arrived and wrong. Replacement arrived and still wrong. Customer services are very nice but didn't get promised returned calls from managers, twice. There's also a undisclosed £5 fee for admin when you take out protection. Third attempt and got the right sofa. Drivers brilliant on the 3 occasions.Certainly wouldn't use again or recommend.
October 2023 by Vikki Rose
I went in Lincoln SCS with my elderly Mum who is in a wheelchair. We were immediately approached by Jayne who took us to a leather recliner sofa with a large sale sign next to it stating £1250. Jayne told us it was a great deal and hugely discounted and that the chair that went with it was 599. I messaged my Dad who was happy with this price so everyone was happy...but then Jayne kept talking and talking and demonstrating the model and going on and on about the quality and how it worked which seemed strange as we were already happy to buy and leave. This went on for an hour at which point my Mum was getting tired and distressed so I said we really need to leave so what's the final price please? Jayne said quickly £2800 but she only needed 20% today. I said how on earth did we get to that figure from £1850. Jayne looked shiftily at me and said where did you get that figure from? Ermm you Jayne! Which my Mum confirmed. So I asked her to explain costs and the warranty thing was £270...I said take that off! Jayne then reduced warranty to £114...still no! Then she reduced it to £50?? No thankyou! Then there was the "gliders" £60....plastic cups basically to sit the legs on. Take them off! Jayne then said the figure was £2600...I said I'm still confused how we got there from £1850! Once again Jayne pleaded ignorance on this price and I realised she had moved the boards out of the way so I couldn't even point to them. She then said..." oh that's for the fabric version! Youve got the best leather". This was confusing as there was no fabric version in that area or near the now hidden price board. At this point my Mum was distressed and the whole process had taken so long we were both exhausted and much to Jaynes annoyance we left! Since attending I have looked at the SCS website and seen the reason Jayne was talking so much was that without telling us she had upgraded us to the electric recliner with the head tilt and lumbar support which was in fact £1799 and 799 for the chair. There was a perfectly fine leather electric recliner at £1399( 1250 in fabric)and £599 for chair but Jayne had got greedy in my opinion knowing my parents were elderly and somehow thought we wouldn't notice. This kind of selling is sneaky, dirty and underhand and has no place in the modern world. My Mum is still distressed and we will never set foot in SCS ever again. Shame on you Jayne! Trying to trick elderly people is not nice and your nonstop talking/ smoke and mirrors tactics are shameful! Beware!
August 2023 by Ines Jackson
I couldn?t gind the store, I called to ask for an clear address, but the person on the phone don?t give an answer
May 2023 by Karl tucker
More staff than customers and constantly hounded by staff , if I want help or to purchase something I'll ask for it
February 2023 by Pale Rider
Really great experience, we were very well looked after by someone called Sophie who managed to give us a great deal, many thanks.
February 2023 by Denise Mulholland
I've enjoyed the sofa place my ideal place for furniture and staff are friendly and pleasant my sofa is cosy and comfortable and good quality.
October 2022 by S Rich
90% of the companys SISI Italia range is produced to sub standard specs in China resulting in premature failure of the Seat foam and springs withing a 30 day period. The company does nothing to correct these issues, and is content for customers to waste valuable time resolving this issue. Only to then be further disapointed when the same product is supplied with the same inherent faults. This company doesn't value customers or supply grade 1 sofas. Customer services save the automated reply, you've not impressed in the past so nothing will change
October 2022 by Julie Smith
Visited the Lincoln shop today for the first time to buy a lounge carpet. We were served by Jonny. Jonny was a really, friendly, helpful and knowledgeable salesman. Thank you for all you help today Jonny, we will certainly visit again. Julie and Alan Smith
October 2022 by Mandy Hunt
Sales staff here (Lincoln)are very knowledgeable about their products. Many thanks to Sophie for her patience and being extremely helpful.
September 2022 by Jemma Gilfillan
Absolutely terrible customer service received today!We have been dealing with Dave throughout our process who has been amazing! Very friendly and very helpful.Before our flooring could be ordered the floors in our new home needed to be measured, this was carried out last week. We then contacted Dave to discuss coming back in to finalise order. Unfortunately Dave is on holiday but we could still go in and liaise with another colleague in his absence.So?. in we go today? we were met by two very disgruntled looking members of staff - a woman and a male - who were standing on the stairs. They did not greet us or ask if we needed help even though it was clear we were looking for someone to talk to. They really didn?t look happy!We went over and explained the situation and asked if they can assist us - well? it was like we had said something offensive, their demeanour was disgusting. Reluctantly the male came down the stairs to the computer - his name is Jordan - from the off it was very clear he did not want to help us, I assume this is because he wouldn?t be making any commission out of us as it was someone else?s order? His attitude was disgusting to both my husband and me. He couldn?t even make the effort to look at us, engage with us when discussing things. When he was telling us what the costs were, there were some items that were not agreed initially. When I politely mentioned this he snapped back and argued it.At this point we pointed out how rude he is and that his service is appalling and explained that we were leaving? to which he said fine, whatever.Never have I experienced such poor customer service! As we were leaving his female colleague then started to talk about us quite loudly.It has really tainted our experience with SCS, such a shame as our journey up to this point had been superb!SCS - these representatives are not representing you well at all!!