November 2023 by Charlotte Hughes
If I could give this company a 0 star then I would. My wedding dress was sent off and cleaned by them last November, unfortunately my wedding dress never made it back to me. A year on and I still havent got my wedding dress or any resolvement. I have been trying for a year to resolve this with the company, to start off with the communication was great and they promised me the matter would be resolved and I would be compensated for the loss of my dress and veil, this however never happened, month on month I would chase them via telephone and email, it was always the same excuse we need to chase it with higher management and a different department we will get back to you ASAP. They never did. My emails and phone calls now get ignored. I am now left without my £5000 wedding dress and veil, a cleaning service I paid for along with the extra insurance policy their company states they have but clearing don't want to use to resolve my case. Despite how much it cost the items are priceless and I trusted this company with them. I am angry and upset at how the company have treated me, the manager I dealt with even knew I was pregnant and how much stress it was causing me. Totally inhumane company avoid them and use someone else. I am now in the process of taking legal advice. I hope no one else has to go through what I have.Service: Wedding gown cleaning
September 2023 by Tracey Watson
They didn?t get the grass stains out my sons suit- I was gold the material had been scuffed.Got it all out at home with vinegar and a nail brush?. Waste of £18.00.
April 2023 by Toby Pope
Avoid at all costs. Absolutely appalling service. They've lost the concession at Morrisons, good riddance.
November 2022 by John Bloom
Lovely customer service. Very polite. My clothes are cleaned and pressed wellI will returnServices: Comforter cleaning
August 2021 by Grace Ruto
Poor quality stitching and the staff are unresponsive. It took over 3 weeks to mend a small rip in a dress.Service: Alterations
July 2021 by Sam Shane
Overpriced for dry cleaning, £30+ for a duvet. (Bought one for the same price!) Took over a week and Didn't return my own material cover bag.
January 2019 by stephanie mchugh
I took 2 pairs of good quality expensive Laura Ashley curtains for cleaning,( that had been cleaned 4 years previously at the same place ,without any problem.I have also had 2 other sets of curtains cleaned there earlier in the year ,ok)2 of the curtains were creased in the middle where they had been scrunched up on the hanger when I rehung them at home.
October 2018 by Karolina Karpinska
Very poor service, I left there my double bedding, pure white. I specified that I want washing and ironing. When I picked it up and unfolded at home I noticed the marks were still there and the bedding hasnâ??t been ironed!
October 2018 by Grey Clouds
I always give my blazers for dry clean there
November 2015 by Hank Du
I dropped off a pair of jeans with your branch (Waitrose, Lincoln) for a simple repair on the 24th October. I paid for repair there and then and was told it will be ready 7-10 days time.
I have just been informed today by the staff at the branch that it is still not ready for pick up - three weeks after I dropped it off. I asked when will I be able to pick it up and I was told nothing will be done until when the tailor comes in next week. The staff on the phone actually said to me 3 weeks wait is the norm.
Having been told that three-week wait is the norm, I have I lost the little confidence I had left that the repair will be of a high standard. I had to drive to the branch that does the repair, pick up the jeans and go back to the original breanch to get a refund.
My experience with Johnson Dry Cleaner is signifncantly worse than my first visit and I will probably go somewhere else in the future for any kind of clothing repair.
