I did a switch from another bank so I could get the £175 as the government have taken the heating allowance off us thought it would help. From the beginning I did it by phone. The man was helpful but I didn't understand everything about the switch. So I did the switch on the 12th thinking my direct debits would have... read full comment
August 2024
I went to the branch to ask for help as I have issue with my online application and it’s wasn’t helpful. The customer service was disrespectful as I was taking to her she was reading papers and ignoring me
October 2023
Had a problem and went to the Swan Street branch. I wish to thank the Ladies at branch for solving my problem. Thank you so much.
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
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* You’re a member when you have a current account, mortgage or savings account with us.
