Worst experience till date!! This bank works in super slow motion. To open a bank account I had to wait for 4 hours.
October 2023
Looking for the worst customer service ever? You will find it here
October 2023
Service provided here is quite terrible. There is no customer service person available on the 1st floor. Even as a premier customer paying more there is no exclusive service available!AJ was quite passive aggresive and sarcastic when I was merely asking a few questions so I could find available help. Told me to go downstairs... read full comment
Support for all your simple or complex banking needs, with access to a counter service (Mon-Fri only), branch colleagues and specialists on site
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.