Long wait behind a handful of other customers queuing at the cashiers desks. One other staff member attempting to steer customers to machines or using online banking with little success. Staff otherwise very helpful, pleasant and efficient though. Just not enough of them. This is unfortunate since Halifax branches are now... read full comment
August 2022
I've been with this site for over 25 years it used to be excellent customer service, lately i found since covid few individuals have got above their selfs, very rude not welcoming place.Few time's i dreaded going in cos of those individuals.
April 2022
Absolutely vile. I had a member of staff phone me up, gave me mis information. She was that arrogant, she tried telling me that the Halifax website in front of me was wrong, also the manager in the telephone fraud department & 1 of the most proficient and helpful staff I've spoken to were wrong. I've had to endure over... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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