Excellent customer service. I needed assistance and every member of staff had time for me. I had a bank with Barclays for over 20 years and left due to the lack of care I was given in Barclays Wigan branch, I thought that's the way ahead now but the staff at nationwide put my faith back into face to face customer care... read full comment
December 2023
The local branch staff are friendly, helpful and available by phone. A proper banking service. Not a call centre. Highly recommended.
December 2023
Very friendly staff. Treat you like a special guest on each visit. No wonder why being a smaller bank compared to big banks it is very successful.
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
