Attended Lloyds in Bury today with my elderly disabled mum to show evidence of my stepdads death certificate and remove his name from the account. Staff were unhelpful and told us to use the phone to call the bereavement line which we did for the lady on the phone to start shouting at my mum to the extent my mum got upset... read full comment
April 2023
Queued up for 1/2 hour for the cashier (only 2 working) only to be told I had to join the other queue for help/advice as my account was inactive and they couldn't help. Only 1 person working at that desk and I'd still need to rejoin the other queue again to get my money. So gave up
December 2022
I have to say, using this branch on a regular basis, that service in here is very slow. 3 cashier points but only 1 staff working dealing with a long queue of unhappy customers. Nothing changes. Poor service. All too much focus on doing everything online which will be the death knell for high street banks.
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