It doesn't even deserve a star. The woman at the desk named Mary has a very arrogant attitude, she doesn't listen to your problem, she treats you badly. I went once and she said she couldn't help me call Halifax by phone, I was clearly told by phone that only the branch can solve my problem. Then I came back and a boy with... read full comment
March 2025
I am sorry to say the lady at the front desk was not helpfull at all .somehow I felt pity ,the way she hid from her responsibility
March 2025
Today morning I popped up to bank regarding my debit card issue. I faced vary unprofessional discussion with help desk customer care officer. I don’t like to mention what she mentioned it’s is really hurting me. Fortunately one lady (Ms Smita) came and solve the problem within just 30 seconds and showed her professionalism. The... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
