The blonde hair lady at the customer desk today was very helpful and quickly resolved my issues.
April 2023
I was informed that HSBC was no longer able to provide the service I required and was sent to the Post Office over the road. I have since discovered that all other HSBC branches still provide this service so I struggle to believe that the Richmond branch no longer does.
April 2023
When Barclays over the road’s ATM kept my money, HSBC were far more helpful and managed to return it. (Barclays refused to have anything to do with their ATM not working!)
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
