Unfortunately am not able to give less! I have been so happy with HSBC but will never go to the Orpington Branch again. Unhelpful staff that have to look up a simple process in front of the customer and discuss between them what they need to do. Once they did this they were still very unsure and gave me little confidence... read full comment
November 2022
Waste of time, poor customer service, this branch should be closed permanently.I came into the branch and staff were unwilling to do their job as it was near closing time while they stand chatting by the door and watching the clock. I will be filing a complaint with the branch manager.I have been with HSBC for over 11 years,... read full comment
November 2022
The most useless branch ever. No counter service. Very limited staff. Cash deposit machine broken most of the time and staff seem to be trained best into directing you to go to the post office to use their services. As a business owner and a long standing HSBC customer, I have never been able to benefit from this branch... read full comment
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
