March 2024 by Tigershout
Popcorn a bit stale. Screen 4 was not great to watch Dune 2, felt faded & not great quality. Sound not amazing. "Vip" seats are not nice, squeaky vinyl feeling. There is good space for drink and popcorn holders though.
March 2024 by Tímea Fehér
Stinky, dirty, mousey ?. But the workers are nice.
October 2023 by Morg Gordon
I went alone, I reserved a VIP seat, the film "killers of the Flower Moon" it was the day of the films release ( I love Di Caprio & De Nero so, it was a MUST SEE for me). Unfortunately, due to the place not being sold out, the ushers were telling ppl, myself included, to sit where they liked. Herein lies the problem. Having reserved and paid for my particular seat. Behind me was a group of 5 who on entry I overhead saying "Well, he said we can sit anywhere," SO!!! THEY SAT BEHIND ME, which is no complaint in, itself however; they proceeded to talk throughout the film, munch LOUDLY on their foodstuffs, put their feet on the chairs in front of them so, NEXT TO ME!!! And, basically, they took the enjoyment out of the film and the experience for me. If I could have rated this a minus....I WOULD HAVE!
October 2023 by Richard Hope
I came here for the first time in about 15 years yesterday to watch the new Saw movie (which was decent, worth a watch if you haven't already) to be greeted by a hold up in the queue.. The woman working there (Somalian I think?) Was more interested in talking about Snapchat and gym workouts with someone rather than doing her job.A younger lad, Cypriot heritage I believe took over and I can't commend him enough. He served someone before myself, then myself all whilst the daft woman was talking about work out plans rather than doing her job. He was very helpful and deserves praise from management for not only good customer service but picking up the slack of his incompetent colleague.My only other complaint is that the popcorn was stale & burnt. But I didn't want to deal with the long queue that had since formed. Probably won't return again.I'm only giving this 3 stars due to the fact the lad who served us was brilliant at his job. If it wasn't for him it'd be a 1*
September 2023 by Ian Spears
Had to leave before the film, place was out of control, the staff are not in charge!Place needs a police presence. The fire alarm went off twice while standing there, no air-conditioning, and the que was a joke. People just walked to the front and then got in!
September 2023 by Youssra Abriak
Not enjoyable,It was extremely hot, we all came out of screen 4 sweaty.Couldn?t breath properly so I?m consequences couldn?t focus on the movie.Being 7 months pregnant, after the movie I couldn?t walk as my feet did not fit on my slippers as too swollen to fit in them because of the heat
August 2023 by C M
this is my favourite cinema in london. Yes it is a little bit scruffy around the edges (specifically the carpets) but it's got a retro vibe that i LOVE and also super relaxed and chilled atmosphere which is exactly what i want when i go to watch a film! Also WAY less busy than westfield and much less complicated- also there's a poundland downstairs so get your snacks there!
August 2023 by Duo
I really rate the Shepherd's Bush (not Westfield) branch of Vue in the old W12 shopping centre. It's definitely more neglected than the Westfield branch but it's so much quieter and you don't have to wade through 1000s of people shopping in Westfield. Nor do you have to find your way around Westfield without getting lost. The screens are just as good, with fewer people about. Would recommend.
July 2023 by sam mcnair
Do not go. Vue always have problems.If it?s not waves of children they can?t manage it?s no air con, or fire alarms going off in the cinema. Staff are very poorly trained and cannot offer solutions other than a refund on ticket. Terrible experience every time I come. Over priced. Would rather pay extra and go to a proper cinema.
July 2023 by Selma Güler
Waste of time. Popcorn queue was long and it didn?t move even though we waited 15 min. Screen room was extremely hot because AC didn?t work. Moreover toilets were disgusting.
July 2023 by Emad Xerxes
I?ve been coming to this branch for many yrs and i?ve never had any bad experience. The reason im leaving a comment is to appreciate the support and help from the manager of this branch. He was extremely helpful to sort out an issue recently which left a valuable and good mark in my experience with them.
July 2023 by Atul
I must say that watching movie in Vue shepherd Bush is experience of its own. Finding parking near by can be challenge. You have two option either parked on the side roads after 8pm or park in Westfield and you can walk from there. There might be onsite parking as well but never tried.
June 2023 by Coco Brown
Very good customer services - was having issues with my online cinema vouchers and the lady at the ice cream desk did her most to help me. Eventually she managed to sort it out which I was really grateful for. Good experience (blonde girl with the nice makeup who served me the hotdog was great finding alternatives, as they were missing some items for the hotdog, unfortunately I forgot her name!)
May 2023 by Anne Thornton-Patterson
I love the Shepherd?s Bush my view it shows all the films of Westfield my view but doesn?t have so many people knocked out much walking to the cinema and very charming staff
April 2023 by Fruti Fruti
Several cinema halls, few people (which is why I love this place), peace and quiet while watching a movie.
