March 2024 by Alex Parfentjev
Having previously enjoyed stays at this hotel, it's with disappointment that I find myself writing this review. My recent experience was a stark contrast to the warm memories I had, marking a significant decline in quality and hospitality.Firstly, my hopes for a peaceful morning sleep were shattered by the jarring sound of a drill buzzing directly above me. The disturbance, starting early, was a rude awakening and a clear oversight in guest comfort.Secondly, one of the small pleasures of staying here, the late-night snacks, are no longer offered. This change, though minor, significantly impacts the overall experience, stripping away the feeling of being cared for at any hour.Furthermore, the charming offer of guitars for guests to play?an aspect that previously added a unique and inviting touch to the environment?has vanished without explanation. Their absence leaves a void that was once filled with music and warmth.The only redeeming feature remains the hotel's location, which still offers convenience. However, a prime location is hardly enough to compensate for the loss of character and quality that once defined this establishment.In conclusion, it pains me to see such a decline. What was once a haven of comfort and unique experiences has regrettably become just another place to stay, distinguished only by its address. I hope for a return to the standards that once made this hotel special, but until then, I find myself looking elsewhere for accommodation that values the essence of hospitality.
March 2024 by dufour matthieu
Little stop at the bar...The service is non-existentGo your way
March 2024 by Daniel Ugas Pace
Chic and comfortable with bohemian vibe in an amazing location. Very clean and cozy room. Enjoy the delicious cocktails in the lounge area, often with live music performances!Special thanks to the charming Pioter at the front desk for going out of his way to make our experience unforgettable!!
March 2024 by Dora
A colleague from my company was staying at your lovely hotel. I met her there for breakfast. I really love the decor of the hotel, so trendy and fun. There was a lovely young lady, Isabella who made us some delicious coffee. I must honestly say she was a geme, it was very busy and she was super professional, yet so warm and friendly. I havent come accross such a delightful, positive person in a long time. I left your beautiful hotel with a spring in my step. Will defiantely be back for a stay.Food & drinks: Coffee was great!
March 2024 by Tim Parker
Great concept, friendly staff and good location. A few things could be improved:1. Blackout in our Loft Room was terrible so we were woken early to bright sunshine. This was lat February so wouldn't want to stay in the summer.2. The "maxi-bar" is really just a basic tea and coffee point alongside a vending machine! There is no filtered cold water, no fresh milk and the only cups are disposable which isn't very eco-friendly. An insulated flask of fresh milk, proper cups and glasses would make do much better.
March 2024 by Mia
Visited the Ruby Lucy Hotel for a cup of coffee with a colleague of mine for the first time. Love the hotel, its simplicity, style, good atmosphere and the coffee!! It's so hard to get a good cup of coffee nowadays. Will definitely be back for it. Staff are all very friendly and met a Croatian girl Izabella that served me which was very helpful and kind!Will definitely recommend this meet up spot ?
March 2024 by Samantha Skinner
It?s our second stay here in London Waterloo and I?d highly recommend staying in this boutique hotel. Great room and comfortable bed. 27/7 funky bar is a great option when retiring for the evening and they offer a high quality continental breakfast.
March 2024 by llarrado
Walkability: Near Waterloo
February 2024 by Greg DC
Great location, price is fair. The hotel is very clean, the bedroom is modern (I appreciate the USB wall plugs as I didn?t have a British plug).The bar downstairs is cosy, the staff is really friendly!
February 2024 by Alejandro Bruno
The hotel is very well located, next to Waterloo, and a 10-minute walk from Soho. It gives you the opportunity to get to know London without the hustle and bustle of the City centre. There are several cafes, restaurants and shops around. The only thing is the bed, which has to go over the other person to get to the other side, since it is attached to the wall.
February 2024 by Florin Alexandru Burlan
Visited the hotel last week a couple of times for business meetings. Location is really convenient as I work in the area and the service is really good. A special thank you to Izabella and Piotor. Coffee is delicious, the only negative feedback I have is that there are no gluten free options as my colleague wanted to have something to eat.Otherwise great place! Will be back.
February 2024 by CAREN Gummer
I stopped by at Ruby Lucy for a quick breakfast as I had a few meetings in the area. Lovely vibe and decor in the lobby, and the breakfast was fantatic! It wasn't too heavy but just enough to get my day started! A lovely SouthAfrican girl Izabela served me a few times and was extremely friendly I was really looked after well and i feel very welcomed!Will be back, maybe for some drinks in the near future, and will definitely recommend to friends.
February 2024 by Anika Patel
Live locally and I often visit the bar with friends. Great service and cocktails! The staff are friendly and welcoming, especially Marcelo and Emil.Food & drinks: They make a great Amaretto Sour!
February 2024 by Achim Weber
We stayed here in the hotel for 3 nights, all in all it was great. Clean hotel, comfortable beds and very good service. Everyone was very accommodating and friendly. Location is also great right next to Waterloo Station and you hardly hear anything from the train. I have a small deduction for the super small sinks and far too little storage space in the bathroom.
February 2024 by Anita Anderson
I visited the bar of Ruby Lucy hotel and the atmosphere was amazing! Didn't stay in the hotel because a friend was staying and me and my boyfriend were invited for drinks. Lovely server Isabella made us a fab cocktail Monkey Business and just meeting her made me wanna write this review. Very friendly and spoke with a foreign accent...she made the whole visit even better! We will definitely be back and stay over the weekend in the hotel for a full experience!Food & drinks: Check my original review. Bar service and Isabella were great!
