December 2023 by greenwichsocial
Strongroom has a brilliant outdoor and indoor vibe - I think they may do live music on some nights, but the general atmosphere was great and is good for any season. Good choice of drinks.
April 2023 by Hannah R
Awful experience, discrimination & terrible service. They won't let you in with your medication so if you're a Type 1 diabetic like me, or have any other medical issues they will ask you to leave your medication outside to enter. I am in shock that this sort of discriminatory behavior still occurs in 2023. AVOID AT ALL COSTS!!
October 2022 by Ji L.
The staff at the door were very rude. I've read so many other reviews of similar experiences at this place. Not sure it's worth it when staff can be so aggressive towards everyone
October 2022 by jessbI8251VR
The venue is nice with outdoors space. The service at the door is really bad. They were rude and aggressive to my friends and other people for no reason. I just read other reviews and this seems to be a common experience, happening a lot. So I'd avoid this place if you want a pleasant night
September 2022 by Jennifer L
Came here for a drink on Thursday 29th of September to have some after work drinks. When I got there, the doorwoman was so rude and aggressive that I wanted to leave. Had my friends not already been at the venue, I would have. I was perfectly polite to her but she was incredibly antagonistic and aggressive for absolutely no reason. I've never experienced anything like it in years of living in London She was so aggressive that I felt physically threatened and that if I'd called her out on her rudeness she would have attacked me. She was literally making faces mocking me when I was asking simple questions and pretty much shouting at me for no reason. The venue is cool and the bar staff were very friendly, so there were positives but if I go back and she's on the door again - I absolutely will walk the other way. Outrageous to be acting like that.
March 2022 by danielhM1028TG
Recently visited this establishment with a few work colleagues. The door staff were nice and friendly and full of banter. First impressions were good. However, it became apparent that several of our party were spoken to very rudely by a male manager who seemed to be having a bad night. He lost his temper when one of our party changed his drink order. Without justification, he wanted him removed. When the door staff came over the manager claimed he was too drunk. The door supervisor agreed he was not but explained that he had no choice but to remove our colleague on the manager's instruction. This resulted in the rest of our party leaving and going to another venue. We had agreed that everything about the venue save for the manager seemed to be pretty good but we won't be returning due to the actions of this officious little twerp.
December 2021 by louisew297
Front of house staff member was very good and helpful. It was a very busy wet Saturday night. Food was good. Music was excellent.
May 2021 by emero317
Absolutely worst service I?ve ever received in London!! The rudest staff at the door ! Used to come here a lot but will not be coming back !!!
November 2020 by miguel638
went on a 41th anniversary on the halloween event everyone has following the rules we spent £250 on food and drinks the prices are scary . The management would probably do better working in a prison ... We and several people complaining the manager simply ran off 0 costumer service 0 service 0 quality ... In 20 years of events management i never have been so awfully treated i have video footage of the short lady manager behaviour not beng able to perform security was bullish rude and quite frankly poor . we were told to leave after ordering yet more drinks no refund provided ... I am frankly sorry for the owners of this venue you wont stay in business long unless you do a clean up of staff and clean up your act my b day has totally ruined after spending a fortune DISGUSTING
November 2020 by H9082LMjoannab
Unfortunately I had a very bad experience at Strongroom and their socially distanced Halloween event. The management and costumer service was absolutely appalling all the way through. People quite obviously were only allowed to sit at tables of up to six and there was live music. Whilst walking to the restrooms one had to again obviously wear a mask and no dancing or mingling was allowed all of this of course acceptable. However the organisation was very poorly executed. Firstly it took forever to get in even though there were only two people in front of me and my partner. Then whilst we were sat at the table (just us two) at any sign of us reacting to music a security guard would come up and tell us off - advising us we must not under any circumstances show any sign of enjoyment and we must sit still. The prices were also outrageous we ordered plenty of food and drinks. Every time we dared to wave at someone we knew from afar we again were told off like children. At no point did we take off our masks or came up or joined anyone. Finally we were told we will not be served anymore, despite paying for more drinks and having still drinks on the table. No refund or proper explanation was offered. Venue never got back to us... Other costumers were also asked to leave rudely. We will surely not be returning. Absolute rip off and bad vibes. I have to add the Manageress was absolutely rude and useless and the security seem to think they work at a detention centre not bar.
October 2020 by goldmang152
I was here on Sunday for an outside event that was planned. The event organisers ensured that this was Covid safe and all rules was being followed. It was a really lovely few hours until the event was cut short. The DJ had to turn the music off and stop. All of a sudden with no warning we was all being told very rudely to leave by security and members of staff. I can honestly say, everyone was behaving and following rules. Everyone was sat down enjoying the music. Once we was rudely shouted at and told to leave we attempted to go to the toilet. They closed the doors and refused anyone going to the toilet!! This is totally disgusting. This is your basic human right and we had spent a lot of money in this bar buying drinks and food from them. The lady with blonde hair, who I guess was the manager was So unprofessional. Having witnessEd a few people try to politely find out what was going on, she brushed them off with some excuses about not having followed the rules. She admitted it was one person who had been thrown out and dealt with but didn?t want to explain why everyone else had to be punished for this. She had no interest in reasoning with anyone and had an awful attitude towards the guests. She then stormed off telling us it was closing. After returning to finish my drink there was a man who come over who I can only describe as a bully. Standing over our table and repeating. ?You need to leave?. At this point around ten riot police entered the building and made everyone leave the premises. Each table was also given a free drink each by the event organiser. We was given two for a table of six. When I questioned the bar man for the rest he said he had no idea of this agreement. Such a shame that this happened. The staff at this venue should be ashamed of themselves for treating everyone with such contempt! I will not be coming back, and I will be spreading the word also.
October 2020 by rhysw885
Having worked in the events industry for over 10 years and running the hospitality at every single big sporting event in the UK - I have never come across a service so appalling in my life. I would not even consider one member of staff for employment in the hospitality industry. Firstly we had ordered our drinks which were completely wrong from the start and was rudely spoken to by the attendant, we then requested 2 glasses for the drinks we had purchased (which took around 20 minutes to replace) which did not arrive at all. After 15 minutes and the drinks getting warm I decided to walk in to the bar and ask myself - I was then man handled by a security guard and asked to sit down - after debating with him and explaining to him how long I was waiting he eventually let me walk to the door where I was then aggressively approached by a bar attendant and asked why I never had a mask on which I then had to explain I was asthmatic and exempt - which causes me enough distress anyway, let alone explain to someone who has no right to ask. Then by the time we ordered our second drinks the music had been stopped by a staff member for no apparent reason and the whole venue was ushered out by armed police with no explanation with at least 4 hours to go! I will be pursuing this matter further and requesting a full refund!
October 2020 by 1982L3wis
Attended what was (for a large proportion of the day) a brilliant event yesterday at the strong room bar which had been organised by a local promoter to support the hospitality industry. I am however extremely disappointed with the treatment and the subsequent experience not only myself had but every single table within that venue received post 6pm. Unexpectedly and without any warning the venue pulled the plug on the DJ , locked the toilets and then sent their security out to inform everybody they were shutting because of COVID concerns. This was approx 4 hours earlier than the event had been scheduled to finish. Considering the amount of money the entire event generated for the venue and the extremely good natured and warm crowd I was disappointed at the dismissive and at times rude attitudes displayed by the staff. Of course if the venue genuinely had COVID concerns it?s their absolute prerogative to act however I observed a conversation between the working manger and a member of the event promotion team asking for an explanation and subsequently her reluctance (and uncertain / lack of professionalism) response. The gentleman from the promotion team was articulate, calm and obviously frustrated and it was surprising to see the chaotic and incoherent response from the venues manager (who actually didn?t appear able to explain her decision to close the venue down). I wouldn?t recommend this venue under the current management structure, it has the potential to be a brilliant space which in the current climate and the size of the outdoor area could be utilised for the benefit of all. A genuine shame and I feel sorry for everyone last night who disappointedly had to leave early. Fingers crossed the promoters put on another event soon elsewhere.
October 2020 by MrsClairLewis
I was at a fantastic event yesterday covid safe, organised by an outside promoter who worked extremely hard to put this on and support a local venue (because let?s face it the whole hospitality sector has been decimated by what this pandemic has done to it) they organised a friendly, respectful crowd who came out and paid good money, and certainly spent a fair amount behind the bar. Obeying the rules and keeping the 2M social distancing. This venue is fab, the management are rude, the security are clueless (insisting you MUST install the nhs app to get in - incorrect - you can?t force anyone to install a government tracked app) They killed the party mid way through (over 4 hours left to go) by just shutting the DJ down, closing the toilets, and then refusing to serve drinks (despite the app taking money), refusing refunds. Awful, really awful. I wouldn?t recommend this venue to anyone which is a shame as it?s really quite nice inside.
October 2020 by Chris B
I'm currently sat in the Strongroom Bar (outside) at am organised, Covid safe event. The venue management have been table by table, asking people to leave due to people mingling or standing up. 4 hours before the event was due to finish, they have stopped the music, closed the bar and toilets and have stated that the venue has now closed. I've tried to speak politely to a lady from the venue but after being spoken over again and again, the only thing I could say was to recommend that she books herself onto a customer service course. As a customer who stuck to the rules, purchased many drinks as well as food, I'm disgusted at the evasive attitude. I won't be in any rush to return to the Strongroom with their North Korean attitude.
