March 2024 by Carl Jeffery
Bought A leather Jacket for £175 took home and noticed a damaged on the side , and they simply wouldn't take it back or exchange, as it was discontinued, very unhelpful and clueless stuff ,
March 2024 by Diana Roche
Great shopping
March 2024 by Tomas Andre
Rude staff,I arrived at closing time today, just being greeted with a woman raising her voice and repeating ?closed?.Not a service I am used to give and receive.
March 2024 by Sam Selwood
Click&Collect at this store is set up appallingly. Absolutely 0 consideration for disabled people like me...nowhere to sit, nowhere to put your boxes and sort into bags, no one around to ask for help except the poor lady trying to run the fitting rooms as well. No signage when you arrive on the floor it's on, even after all this time. I'm surprised that at no point in the order process are you asked if you need anything to help you collect your order/Access needs, which would be fine if the process was made accessible for all. Gave my feedback when I was asked in an email but no response as yet...
March 2024 by L Poci
Lovely shopping ?? nice experience
February 2024 by Preps
I had the most wonderful costumer service experience at the store today! I would like to thank the lady at the counter that helped me! I wanted to purchase a toy for my son and there was a confusion with the price as the original price was £15 but then on the label it showed 30% off but when I took the item to purchase it - the price appeared as the original price so the lady that helped me came over to the toy section and saw that there was a discount on the price then correctly scanned the item and helped me with the problem. Happy with the costumer service improving. Hats off to you M&S in Ealing Broadway!!
February 2024 by Alexander Jenkins
Berry Good
January 2024 by Sapphire May
Please tell the old lady, who has black hair, who was working on the click & collect department today 16/01/24 to learn some manners and not to project her personal life problems onto customers. I was really polite to this old lady and she was so rude for absolutely no reason. She didn?t ask me for any proof of purchase or anything, literally anyone could have used my name to take my order. In some stores you need a barcode to do click and collect, I didn?t have a chance to read the email so I just scrolled down and assumed the barcode would need to be scanned (due to her not asking for any information other than my name) and I didn?t realise it was a barcode for returns. After she handed me the parcel, I politely asked if she needed to scan the barcode to which she responded ?dO yOu wANt TO ReTURn? in a hostile, rude manner. And I politely explained, I did not? to which she gave me a rude shrug and facial expression as if to say ?well then?. It?s really not that hard to just politely say no? It?s my first time using click and collect with m&s and it?s a huge let down as I?ve always had positive experiences with other employees at this store, but this one woman was so vulgar and rude for absolutely no reason. If I was being rude I would understand, however, I was not so this behaviour was not warranted and I would highly advise sending this employee for some therapy because clearly she is not able to regulate her emotions like a normal adult should. It?s not that hard to be polite, when someone is being polite to you.
January 2024 by Charlie Cotes-Rowland
The store is kept nice and clean and well managed, I?ve had a good overall experience with staff as the majority are friendly. However, they can get quite faisty at the self service check outs.
January 2024 by Mary Toms
Easy access. Multistory parking to hand inc. disabled. Good cafe, nice team of staff. Plenty of full and sale stock.
December 2023 by M Nabiyan
Lovely place to seat and have a chat but expensive, I order Mac and cheese cost 8 pounds ?
November 2023 by Jennie Davey
Grabbed a cheeky drink in the M&S cafe. They were very friendly and made it just like the pictures!
October 2023 by Alex Gibson
Never a bad store to visit.Very good food sold here.Clothes very well made
October 2023 by Lefa Petrus Sekonyela
Some places are so much interesting, me and my wife came here just chill and explore. Indeed we both enjoyed...... I recommend couples to do the same as we did.
September 2023 by dave pelton
One decent store in quite a dreary shopping centre. It's not for everyone, but there is always the food department which has a great selection for all.
