March 2024 by Josie Feltham
Would not recomened for a bra fitting. Staff did not knock before entering my stall while they knew I was getting dressed, argued among themselves about my size while tugging away at the bras I was trying on (i was topless while 2 of them stood pulling on the bra and argued about me) and I did not feel like I was really listened to at all by 1 of the attendees at all.Despite booking it a week in advance, the staff member I orignally saw did not know or even ask my name, did not ask what I was looking for etc etc. Very uncomfortable overall and I ended up going elsewhere.
February 2024 by Sza
Lot lot stuff here
February 2024 by P
they always have very good selection of fruits which always have very good taste. thanks to fruits selection team
February 2024 by Raynie
M&S Food is quite good for a quick snack or takeout:)
February 2024 by Ruofei Huang
Visited today to do a refund, incredibly impressed by the exceptional customer service I received from Diense D and Ana, both were really helpful. Especially Denise, greeting me warmly and made me feel welcome. Love the energy! Would definitely recommend going here!
January 2024 by dave pelton
Always good to grab some food for taking home or eating straight away. Probably wouldn't choose to shop for clothes here personally but I'm sure it's good for others. Big store with plenty of choice.
January 2024 by Alex Sm
Store looks quite run down. Equipment needs to be updated. Used self service today, tapped my card, and the self service machine had 'Processing' screen for few minutes. Asked the store assistant for help, she was not really helpful, and just advised to use another self service machine. When I asked her if his transaction will go through, and I will be charged twice if the machine will start working again she said she doesn't know. So I stayed there and waited. Eventually, after few more minutes the machine woke up and my transaction was authorised. Guess what the store assistant did? She asked next customer to use the same faulty machine, instead just switching it off. Not good customer service from the store positioning themselves as better quality (and higher prices) then Tesco etc.
January 2024 by Callum Burston
Denise at the Moorgate branch was FANTASTIC! Great customer service
December 2023 by Blanca Balcells Armengod
Diligent and caring. Lovely attention from their workers. I was able to find the perfect xmas napkins thanks to it. ?
December 2023 by Chris Coltman
Just watched a member of staff re-arrange all the bread, pretzels and pastries by hand, without gloves. Is that standard? I was hoping my lunch pretzel wouldn't have just been handled..
December 2023 by m petrou
Thanks so much to Alison in the Moorgate store this morning. I was looking for my free Christmas mini diffuser and she offered her assistance. So friendly and professional, made my visit to M&S even more special.
December 2023 by Jake Cavendish
Feels like a shop on its last legs. Escalators constantly broken, filthy lavatory, products weirdly disappear from week-to-week and most of the time feels like a ghost town with almost no staff anywhere. The basement food hall is decent enough, as with all M&S stores generally, but the upper floors feel abandoned. When I have interacted with staff in clothing etc they seem totally exhausted/defeated and I can't really blame them
December 2023 by Stephen Shaw
I bought some Underpants (boxers to be precise) and although the staff were nice enough, they wouldn't let me try them on first before I bought them, despite me explaining that I'd had a shower only 24 hours ago.
December 2023 by Nicky Briggs
Had brilliant customer experience today at moorgate branch with Lorraine H and Lorraine M .who helped me pick some outfits for my granddaughter thank you so much for helping me and putting smile on my face thank you both nickybriggs
November 2023 by Cecca Travel
Good m&s branch with nice staff.