March 2024 by David Lambeth
Very helpful staff, good selection of loads of tiles. Dog friendly
January 2024 by Claire
Fantastic showroom with lots of displays and lovely staff. Harriet was very patient and helped us with lots of inspiration for our en-suite and master bathroom, big thank you! Feeling really excited to get our project underway
November 2023 by Alexi Kyriakides
Fantastic service, offered great advice on which tiles to go for. Fast and simple delivery.
June 2023 by That Girl London
Sadly I wanted to buy tiles and adhesive and I got to primrose store 12 mins before closing knowing exactly what I want and just wanted to pay . Girl said can I come back tomorrow or do on phone tomorrow . I am client based and work Saturdays as well and told her I can't which I can't as I'm a professional trainer with client commitments . So that was it no tiles ! I'm shocked ! I rushed back from work today to make the store and I am so disappointed . Maybe top tiles after all is better option as better service ! Very sad my local store can't even process a sale if it's 12 min from closing - gals o don't treat my clients this way .
October 2022 by D F
This branch of Mandarin Stone , in my opinion, is the best to deal with by far! Friendly , helpful and professional staff, very easy to deal with ??A consistently good range of quality tiles and fairly priced
September 2022 by Saloni Patel
What a joyous experience. Chanel was incredible at helping me chose the perfect tiles for my renovation for my bathrooms and utility room and I absolutely love them. I would have never have chosen so well alone, so thank you to her and the team at Mandarin Stone
July 2022 by Wendy Fish
Refused to help when inferior product has been delivered.Product was bad quality, chips and imperfections. Avoid Mandarin Stone .Deliver inferior tiles to what is presented in store and refuse to be involved when replacement or refund is reasonably asked for.
July 2022 by Jo Punch
If zero stars was an option that would be the selection. The company is to all intents and purposes fraudulent. Do not under any circumstances order from Mandarin Stone. Repeatedly failed to deliver the correct items, they do not verify anything from the supplier or offer any recompense.
July 2022 by Rupa Mazumder
Lovely showroom, neat displays where you are encouraged to browse. The lady (Dee) that was there today was really helpful and full of a lot of useful advise.
July 2022 by Nettie Atkisson
Fabulous products. Amazing customer service. Someone always greets you when you walk in at this location and in Bath. Employees are extremely knowledgeable and professional. Nora helped us today and she knew the products and happily helped us look at everything.
July 2022 by Njpa Njpa
Take heed of the bad reviews! Poor customer service throughout with damaged tiles.Mandarin stone staff checked and loaded up my tiles. 45 mins later on arriving to my home I noticed damage to them. This seems a repeat issue with poor quality products (from past reviews).They have since washed their hands of any responsibility as every single tile should have 'been inspected' (despite their own staff member doing said inspection). As most people end up ordering hundreds of tiles i don't know how in practice anyone can do this.Avoid.
July 2022 by Aliki Zachariadis
Avoid Mandarin Stone! They partly delivered the wrong tiles as the tiles we ordered were based on a sample that was wrongly labelled. The only thing they were able to offer was to exchange the tiles the following week or we would have to accept the wrong tiles. As our tiler was fully booked the following week, we had no other option but to accept the wrong tiles but no gesture of goodwill was even offered at all for the inconvenience caused and the fact we are now having to tile a bathroom with tiles we never wanted in the first place!! simply disappointing!
July 2022 by Luke Rose
Have just moved to the area with my partner and we were told about this lovely show room. Had Harriett help us pick new tiles for our bathroom, made the process quick and easy to follow. Highly recommend.
July 2021 by gabb1972
The staff at the Primrose Hill branch are all terrific. But the one that stood out for me was Mariola. She is very professional and extremely knowledgeable about the products and imparts it in such a way that even a novice tiller like me didn't feel like I was out of my depth.
July 2021 by Emily Greenfield
Fantastic showroom. Very happy with the service and the samples, the girls have been really helpful. Will be back soon. Thank you =)
