March 2024 by Aurélie Parnes
We went to MAC with my daughter who has a gymnastics performance soon. We were greeted by this lovely lady Hannah (Anna, not sure?). I showed her the photo of the leotard, she gave some ideas to my daughters, they agreed on the colours and Hannah tried the recommended products on my daughter. She was incredibly skilful, explained everything so well and gave great advice. Thank you so much again for all your help! ??
February 2024 by Denise Dixon
Had a lovely time at the Mac Store was served by Helayna so patient and good at her job thank you so much .an.kind a true p
February 2024 by joey Bur
If I was Mac CEO doing an undercover visit to this store this afternoon I would have been appalled, this is a flagship store not a staff social. I was the only person in there and staff were too busy chatting to provide service. When they did it was literally the bear minimum. This place not only missed out on a sale but also significantly lowers brand image!
December 2023 by Ana Vitorino
I visited the MAC Covent Garden branch in a mad rush on the way to a Christmas work event that I was hosting, in the hopes that someone would help a hopeless make-up novice in getting a decent party look, in just 30mins. Enter Millie! She came to my rescue, was very accommodating and made me look party ready in a flash - thanks a million Millie. Would recommend to anyone looking for an event makeup look, she's a pro.
December 2023 by Emma Dixon
I booked a £30 half hour make up session prior to having a professional head shot taken. The make up itself was OK though the artist was late and then spent a fair amount of time going upstairs to get products so she spent less than the booked time doing it. But what followed was so absolutely cringe making. Instead of paying £30 for the service as I expected she told me I had to buy at least £30 of products. I don't wear makeup so didn't want the products ... so as not to make a fuss I tried to pick out something costing 30 quid (a single mascara costs this much!!!). I was told there was a special offer that day so the mascara had a discount, so I needed to add something else to make it up to £30. I asked if there was something small I could add and the makeup artist tried to sell me an eyeshadow for 20 quid. I said that I didn't want to pay £50 for a service advertised at £30 at which point the make up artist walked off very abruptly. I imagine she is on commission or has sales targets to make so not really her fault. But the whole thing was incredibly awkward and embarrassing especially as I had already tipped her. I ended up paying £33.75 (buying 3 mini products I didn't want) plus tip for the service. I'd recommend going to Charlotte Tilbury instead as they don't indulge in pressure selling and are also way nicer to deal with
December 2023 by Olivia Ng
Thanks Abby as I had a 30 minutes make up session with her. She helped me find the perfect foundation match, explaining how different shades sit with my base colour etc. I learnt a lot from her and was really pleased with the everyday makeup I ended up with. I didn't feel pressured to buy anything afterwards, though I did go for a couple of products because they felt so nice on my skin. Thank you so much :)
December 2023 by Gina Scholes
Girl who served me was really rude. Too busy looking at herself to see how she looked.
November 2023 by Carrera-Leigh Dix
Had the best customer service in here recently - needed to return a faulty item and the manager couldn't have dealt with the issue more swiftly and politely. You've gained my loyalty, Mac!
November 2023 by Emma Parfitt
Milly is amazing! Super talented and kind with it. Thank you for making me feel fabulous for my event :-)
October 2023 by Archie Cousins
This is for Louise at Covent Garden - thank you for a brilliant party makeover on Saturday at closing time.Loved the glitter eyes, nude lip. Worked a treat and helped me dance all night.If anyone's reading this ask for Louise. She's ACE!
September 2023 by Victoria Wilding
Millie at the Covent Garden store was so good she helped me pick out everything I needed and really cared about me. She took the time to make sure I was happy and made me feel very comfortable. She is a credit to MAC.
September 2023 by Eszter Marie
The makeup artist took her time and helped me pick out the lipsticks that suit my complexion. I really love going into a makeup store where you feel welcomed by the staff.
September 2023 by Sara Daher
Cannot recommend this Mac branch more. Exceptional customer service by Callum & Louise! Thank you so much for your expert valuable advice and friendliness.
July 2023 by Elisa Grande
This review is based on the excellent customer care I've received from Luca, what an amazing person,beautiful inside and out, Luca patiently explained about the product I needed, was interested in my worries about my skin and how to hide imperfections. Is thanks to Luca that I've bought products, if it was for the girls that were busy rushing me out of the shop, telling me they were closing in ten minutes, when I was clearly discussing a product with Luca!! RUDE!! I Would walked out of the shop and M.A.C. would of missed out on a sale. that was Sunday the 9th of July 2023, soooo keep Luca and sack the rest!! ??
July 2023 by Marina King
Went to this store on 2 occasions. Was served by nikki who is brilliant very patient, helpful and polite. I would come back to this store to buy products from her.
