October 2023 by Veronica Barker
I made a visit to Paddington Lush store in between catching trains to be met by an amazing sales assistant called Sarah.I was with my daughter Summer who has autism & Sarah was incredibly helpful towards us both.She spoke to us with passion about her love for the products sold in store with recommendations of her choice which we took on board & was kindly gifted something to try which we loved.What a blessing, inspiration & asset to the company.Thank you again, Sarah we hope to see you again soon.
October 2023 by Claire Bowler
Maisie was helpful, kind and generous. Great customer service, she helped me to select some samples to try on my trip. I will definitely be back to purchase if they are right for me.
September 2023 by Liam
I am overly surprised on how great there customer Service is here! Jay, Avannit and Tee all helped me out wonderfully today as I prepared my new products for my new skin care routine. They helped me find products suited to fit my specific needs and troubles. Great Team, hoping to see them all soon again on my next visit!! Keep it up guys!!!!!!
September 2023 by Yasmine Ikrah
I just can?t remember the last time I interacted with anyone like Jay who was working on Wednesdays the 13th September around 7pm! I mean I have the thickest curly hair and I?ve had my hair done once at a specialist for £90 to tell me it needs to be wet. He went through what was good and what each product was good for and I mean my hair looks and feels amazing, I bought the milk and the revive and I love it! I?m getting compliments as soon as I stepped on the train ! Genuinely the best customer service, I also have a learning disability so to see someone be so patient and listen is refreshing! THANKYOU JAY
August 2023 by Jo Sage
I was welcomed by a lovely friendly sales assistant called Sarah,what a asset she is to your company.I was very impressed how professional she was well done Sarah!!
August 2023 by Ava Caceres
Went there yesterday and Jay was absolutely amazing. Incredibly friendly and helpful. Both myself and my friend was so happy with our experience because of Jay. Thank you so much.
August 2023 by Iolanda Marin
the best customer service ever, the staff (nin) was extremely nice and helpful, thank you so much for the great experience
August 2023 by gpy
The staff at Lush Paddington were extremely friendly and helpful! A special shout-out to Sarah, who took her time to share with us her favourite scents in the store, and recommend bath bombs that would be easiest to pack for a long haul flight. Thank you so much for taking the time to assist my friend with her purchases!
August 2023 by Samantha Larner
Today we were helped by the lovely Sam. They helped my child choose and showed them how fun the shower bombs are. Sam?s colleagues were also super friendly and delightful, encouraging my child to think about plastic free options. Just a beautiful experience.
June 2023 by Peter
I bought the sea salt shampoo bar here about a year ago. I also got metal lush shampoo bar holders. The shampoo bar wouldn't really get foamy, and it started disintegrating after a few months. It also dried my scalp out. It was 8£ and I had to toss it away. The metal shampoo bar holders are also not very sturdy and quite impractical to clean. They didn't seem like a quality product to me and the 8£ cost is definitely not justified.
June 2023 by Joseph Taylor
I went in and spoke to Jay and he was really helpful and very friendly. He was patient with me as I asked lots of questions about the products and I was impressed with his knowledge. I will definitely be passing through again.
May 2023 by Amy Sk
Kieran in your Paddington Store was so incredibly helpful and kind, from the friendly greeting when I arrived to explaining about the different conditioners and which ones may suit my hair type and why, they gave me some really good info and were very knowledgeable about the products, they even gave me some samples to try them out at home so I could decide which one I wanted to buy.Kieran helped me find my usual facial cleanser and put me in such good spirits I even treated myself to a new bubble bar, they truly made my day. This level of customer service and real kindness seems so rare in the retail industry now, they are a true gem!
March 2023 by Aimilia Zampeli
I am a very big fan of LUSH products because of so many reasons! After a rough day at work I decided to pay a visit on my way home to treat myself. Dan greet me and instantly offered to help me to choose the products I needed. He was extremely kind & considerate and he actually made my day! Thank you Dan !! I?ll definitely be back very soon x
March 2023 by debra lawrence
The staff here are absolutely wonderful. They have been so kind to us and chose Feline Friends London for their Charity Pot, thank you all so much ??
March 2023 by Anon Ymous
Delightful staff at Lush Paddington. Super friendly and helpful. I hate waste and packaging and I was very impressed that Lush uses minimal packaging, recycles their pots and the scarf wraps for present are a fabulous idea too. I will be coming back. Loving the charity pots too! ?
