Had a terrible experience with this store. Tried to return a shoe within 24 hours due to it being the wrong size and was told by the SAME sales associate that sold me the shoe that she didn’t recognize me nor could they do anything to process the return. The way I was handled as a customer was lacking decency.
March 2024
Thoroughly disappointed with the shopping experience at Loake, especially as a person who considered themselves to be a loyal customer.Not only did the store not have much of a boot selection in my size and fit (standard), they had nothing of my size in stock nor took the opportunity to offer ideas like arranging for products... read full comment
February 2024
Salesperson (a rotund South Asian man whose name I can't recall) was unnecessarily rude in the most bizarre way — when I walked in, he was trying (and failing) to impress another customer by suggesting that Jermyn street is the "finest street in London, with the finest customers, present company excluded" (clearly referring... read full comment
