I had a closed Lloyed bank account from about 42 years ago. When contacting the Cheapside Lloyds branch, I was lucky to have Ellen to assist me locating and retrieving my balance. Ellen is not only a patient, knowledgeable and kind person, but also fights for the customer's rights. She had to make many calls and inquiries... read full comment
February 2024
Very good customer care by Ellen who was knowledgeable and compassionate, strengths one does not see every day.
February 2024
I had an outstanding experience at the Lloyd’s Cheapside branch. My friend and I received very good personal attention and advice to our query. Ellen, who attended to our question, was really focused on solving our problem.
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