March 2024 by EVP Brand
BIG NO! Don?t WASTE YOUR MONEY.Firstly I would like to say, for what it?s worth and what you?re spending with this company? Once they have your money the customer service goes out the window. .I tend to stay away from reviewing poor experiences cause negativity only attracts negativity but thanks to telephone call with Boyana I?ve decided to take time and let everyone know about my experience.The way ?Boyana? just raised her voice on the phone in an aggressive manner is totally unacceptable. She refused to help sort an issue that we previously concluded was in a house problem. Her tone was repulsive & her attitude towards clients shows the lack of respect the company has towards their customers.Long story short the bed is past delivery date.DO NOT expect for your order to be on time. The infrastructure of go modern relies on an external supplier which means they can not update you on lead time or production time until they have the product. Go modern are simply a middle man.From purchase you will enter the dark and remain there with everyone else at the company until the supplier switches on the light. Save your self money and time and go elsewhere.I await my 3rd call back which is yet to be made.I?m a day out of 11 weeks since order and still no delivery date. I will refrain from making any assumptions of deliverables but what I will say is, what a waste of time.
February 2024 by Atif S.
I purchased a custom fitted-look wardrobe and the experience was excellent. GoModern staff were extremely professional and helpful in designing and helping me to find the right wardrobe for my needs and budget. They do not use any sales tactics, and instead focus on finding a solution that works for you. The installation was also efficient and expertly completed. Would highly recommend.
January 2024 by Pablo Fernández
We did 2 different orders, one for a bed and one for a fitted wardrobe, with the help of Cecilia who was wonderful to work with thanks to her eye for detail and ability to understand what we were looking for.The quality of the furniture is impeccable and worth the wait as the products are not immediately available. So if you are in a rush this is not your place but if you'd rather wait because you value good quality, this will be your place.The fitters hired, as it was a different company, were tidy, polite and careful when installing the furniture.
January 2024 by Chetan Vekaria
I purchased a Cattelan skorpio table and it was great. It was tricky to access our property but the go modern installers were great. Thank you so much , it looks awesome !
December 2023 by peeshtu (peeshtu)
I have bought a Molteni bed and bedside tables. Go Modern was really helpful and Juha had very good advises on choosing and matching the colours. Go Modern was really quick to respond with excellent customer service. I strongly recommend them.
July 2023 by Dawn Pashley
Quick resolution to an issue raised with wardrobe sliding doors. I have purchased a wardrobe from them in the past, wardrobe is top quality. Claudio has handled all aspects of the transaction and his service is top notch. No hassle and a really great experience dealing with GoModern and Claudio. Thank you so much.
June 2023 by Marni Smith
Best customer service I?ve experienced in a long time. Purchased some products a few years ago and rang up to get an accessory replaced and although it had to be sourced from Italy, nothing seemed to be a problem and I received my item. Thank you James Crauford Taylor!
March 2023 by Lee Wilsher
Really pleased with our mini forms Acco glass table and 6 beautiful chairs. Got regular updates from store re availability and delivery and it arrived on time and the delivery guys set it all up without fuss and it?s stunning. We are so pleased.
December 2022 by Bernice Franck
I worked with Maryam 8 months ago to create a fitted wardrobe for a guest room. She was super to work with, and helped me come up with the perfect design. I must have tested her patience as she had to send about 5 design iterations based on my feedback, but nothing appeared too much trouble - her focus was on customer satisfaction and getting it right for my needs. She also used creative ways to overcome the systems design costings to help with the budget, and without compromising on the quality or style of the finished wardrobe. I definitely felt she had my back.
December 2022 by Costas T
For me great service is not what is received when things go to plan, but rather what is done when things go wrong. James and his team provided a bespoke service from the outset and when something out of their control went wrong, their response was truly outstanding. I am absolutely delighted with the final product and can?t recommend Go Modern more highly.
October 2022 by Stephen Spicer
Very happy with our Bespoke Wall Units which were expertly fitted . Maryamhelped to design them to our needs and it was a pleasure to talk to her frequently over the phone.The quality is excellent and worth the slightly longer than expected delay.Looking forward to receiving our dining table and chairs next week.
October 2022 by Katie Beudert
Maryam was great to work with. She helped us design and order a beautiful built in wardrobe. On the installation day she diligently helped troubleshoot the issues that arose, and made sure our order was built to spec. Thanks very much!
October 2022 by Siyao Du
My order was delayed by 3 weeks beyond the estimated timeline (had to chase a few times as communication from them was not proactive). Additionally the wrong spec was delivered at first, so I waited for another 3 months to get the correct order re-delivered.However the product itself is of great quality, installation service was excellent and follow-up customer service from their manager was not bad. Would recommend if you are not in a rush to get your furniture.
October 2022 by Nico and Roxana
We worked with GoModern on two different apartment refurbishments and ordered some of our furniture there on the two occasions. On both occasions we had a great experience with the company, even when things were a bit difficult due to the pandemic.Their customer service was impeccable and working with Maryam Ziapour, Design Consultant, for our order of a TV | shelving unit recently was a great experience.The TV unit looks great and fits perfectly in the room. The installation team did a great job - super friendly, efficient and professional. Maryam has been on point to answer all our queries and proactively booked the delivery although it took several month for the furniture to be built. She was super professional, following up throughout the process til the end result.
May 2022 by Sean H.
Lovely people and goods, I always discover something new when I visit their site. Given the high quality of the goods, the prices are reasonable.
