Abbi, my optician today, was super smart and efficient. She understood exactly what was needed for my eyes, answered all my questions, she asked many back and suggested a few things I should watch out for. Really enjoyed it. Thank you!
September 2023
Very difficult to cancel a contact lens subscription. Had to call 6-7 times. Phone was rarely anwered and when answered the issue was not resolved. They gave assurance that the issue was resolved, but it wasn't and I continue to be charged. Spoke with 3 different associates. Not sure if and when I will be able to cancel... read full comment
September 2023
Canary Wharf (Jubilee Place) London store - upon arrival, 1) all 5 staff, huddled together, laughing and did not stop until I interrupted asking for help.With eyetest completed, 2) I was shown glasses but not informed of the delay in lenses until after I paid. 3) With numerous emails to customer service since July, I was... read full comment
