February 2024 by Emily Pettit
I?ve always loved Aesop products and I can?t rate them highly enough. However this review is to highlight how kind and patient Dan was who served me on the 12/02/2024. I really hope you get the recognition you deserve for your caring manner, your expert knowledge on all of the products, your attention to detail and your natural way of being personable and human. You completely made my day just through conversation. Thank you. P.S. I hope you manage to get to that concert!
December 2023 by Mara-Ioana Perianu
We had a really nice experience, the shop was really clean and well organised. They explained to us very nice about the perfumes, what is in them and the composition of the fragrances. Also they offered us a really nice tea in almost 40 seconds after our arrival in the shop so this is a plus. The package was really nice and I also appreciated that even the bag in which they put the perfume was sprayed with the same perfume.Very good quality!
October 2023 by Amelia Hewitt
I was served by Daniel yesterday, and it was such a positive experience. He knew exactly what I was looking for, and enabled me to sample the product to be certain that I was making the right purchase, and then suggested accompanying products (without being pushy or sales-y). The whole experience was calm and friendly, and I'd definitely return! Didn't know shopping for hand wash could be so enjoyable!
August 2023 by Helena
I had an incredible consultation today.
July 2023 by Ross Rawlings
We visited this store on 30/7/23 and were served by Amy who was incredibly knowledgable and patient with us and our 1 year old baba. Amy helped us choose some fabulous products and went above and beyond to ensure we had amazing service. Her and the manager were extremely attentive and caring. They should both be recognised by the company for representing them so well and giving such dedicated service. Faultless.
June 2023 by H M
I came in to the London Bridge store on 13th April 2023. I'd come in to browse but was also quite openly distressed for other reasons. The staff we're incredibly calm, sweet and accommodating. They really went above and beyond to help me. Special commendation to Diogo / Diego (really sorry I didn't catch it properly!). Hats off to them all. Thank you
June 2023 by Hunter Andrews
The shop managers were so hospitable, they gave us tea when we walked in. They let us wash our hands with soap, gave us face sunscreen since it was sunny and when we were leaving the pet us spritz our faces!
March 2023 by Szonja Balogh
Beautiful store, nicely scented products.
January 2023 by S S
Very friendly staff, great products
December 2022 by Nicole T
Staff was very kind and gave great advice on products.
September 2022 by Diego Carrillo
Love their soaps and moisturisers. However, I recently bought a perfume (Eremia) and it was bad. Pretty terrible quality, barely stays with you and you cannot really smell it on you. For 140 for 150ml you would expect a better quality product. Wouldn't recommend buying a perfume here.
June 2022 by Joe Lonsdale
Very nice shop with a wonderful smell. Excellent customer service too - super friendly and helpful. VERY expensive though... oof! We'll see how the men's moisturizer with sunblock works out and if it's worth the money!
July 2021 by Monique Davis
I (a Black woman) visited this store with a friend (a non-Black man). I was accompanying him but wanted to buy some hand cream myself. While one of the employees helped him, I browsed the store for around 10-15 minutes. During this time, none of the other members of staff offered me any assistance or acknowledged my presence in any way. In contrast, they had been very polite to my friend- I?m not sure if they knew we were together. I felt very uncomfortable. I left without buying anything and will spend my money on more inclusive brands in future.Update: don?t be fooled by their response into thinking they investigated this incident. I emailed them and they never got back to me.
April 2021 by Vivian Lo
Reaaaaally helpful and friendly staff and excellent products. If you're in the area, pop in and treat yourself to a nice hand wash with one of their soaps and soft towels. Yep it's expensive but worth a browse and sniff.
September 2020 by Isaac T
First time buying products here and staff was really helpful at explaining things.
