July 2023 by Pedro Osório
It had everything I needed as usual
December 2022 by C K
I don't know what I was thinking walking in there yesterday.Extremely disappointed with my shopping experience.All customers should all be treated with dignity, respect and should be able to feel welcome into a store.The younger woman working there has 0? customer service skills.There are so many good branches of L'Occitane in London. This one though, was not one of them
December 2022 by Linda Bertozzi
Really nice Christmas shopping experience. My family and me love l?Occitane and I decided to enter to buy few present in the branch of High Street Kensington. Paolo helped me and guided me while choosing the right presents for my mum and my auntie. I will definitely go back soon!
December 2022 by Keanu Su
(Translated by Google) The field service lady is very niceEnthusiastic and thoughtful service ?(Original)????????Nice????????
July 2022 by Bayan
Michele is amazing at his job and he even informed me about the birthday gifts. He knows what the customer wants and provides it!
February 2022 by Bayan Al-Qubaie
Michele is amazing at his job and he even informed me about the birthday gifts. He knows what the customer wants and provides it!
February 2021 by Emily Johnson
Wow! Visited on Saturday. Best customer service ever. Thank you so much Michele and Eszter for a lovely shopping experience, as I sought to find the perfect gifts for my loved ones this Christmas. You helped so much!
December 2018 by Morris Yen
Had champagne here, fabulous!
October 2018 by Bonnie Nguyen
Lovely handcreame
October 2017 by Cosimo Scarpa
Good customer service and staff knowledgeable.
June 2017 by Tom Tom
Avoid this place. I was in there today browsing their Men's fragrances section and was about to spray one of them on my skin when the sales woman curtly demanded I spray the fragrance cards instead. Clearly she doesn't know that fragrances smell differently on paper than they do on human skin. The chance of me purchasing anything at L'Occitane today or any day evaporated faster than their sad colognes do. I walked out immediately. There are so many other stores in London that offer better customer service.
May 2017 by Cosimo wiSe
Good customer service and staff knowledgeable.
September 2011 by Qype User (annama?)
I love L'Occitane! This shop, however, is quite small and doesn't have all the lines. Very friendly and helpful staff though
September 2011 by Diane H.
London weather is ridiculous!! My hands have become very dry, so I thought why not visit L'Occitane and get a hand cream since I wanted to try this brand for a while. In the USA, they do not have different scents for the hand cream, over here I saw there was rose, cherry blossom, and fleur cherie. I got the 75ml Cherry Blossom Petal-Soft Hand Cream for 13.50 pounds. It seems great! and I was able to try the rose one and this one before purchasing, the salesgirl was very nice, she greeted me when I arrived and I told her what I was looking for so she showed me and was very cheery. Cheers!
March 2009 by Amanda S.
never met a l'occitane boutique i didn't like and this one is no exception...used to pass by this one on my way to iverna court or out on my daily walks...every time i stop by, cannot help myself but to buy a tin of my favorite l'occitane candle...blackberry citron...unfortunately, don't think that this scent is made anymore...good thing i have some stockpiled in a very safe place... my other favorites: verbena shower gel, 100% shea butter, and 20% shea butter hand creme
