Much appreciated for Jamie who perfectly and patiently solved my online banking problems! Very kind snd dedicated staff members for local and international people.
November 2023
The worst customer service! I don’t think they deserve even one star !!I just don’t understand why HSBC hire incompetent person works as a customer representative on shop-floor. If you can’t help a customer enquiry or even try to help then I suggest you work on different sector.There is a way to doge a question, a... read full comment
November 2023
No counter service is really frustrating as the machines are not efficient enough
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
