Don't touch this Bank with a barge pole. It took over six weeks and five separate requests - each leading to a new and different set of instructions we had to comply with - to get the funds transferred, and the account closed. They then charged $40 for making the transfer. It is the worst bank customer service... read full comment
November 2023
If you like websites which don't work, banking processes from the 1800s, and the act of repeatedly shouting your frustration into the abyss, then I highly recommend this organisation.If you would like your bank to be a bank, use literally anybody else. Put your money under the mattress before you put it into Cater Allen.
October 2023
Almost two decades ago my parents were advised to put their insurance payouts into Cater Allen bank. However, withdrawing the money has been a lengthy and frustrating experience. As their money was never touched due to it being ringfenced for future needs, it was labelled a ‘dormant account’. Getting the dormancy lifted... read full comment
