Exceptional customer service from the staff, in particular Thomas M who displayed excellent agility and knowledge to prevent unauthorised payments leaving my account, and even kept the branch open later to secure my account! He managed to stop fraudulent activities and advised me on the next steps that I should take, Thank... read full comment
July 2023
Fake listing, not really a branch: a couple of sales people and a few ATM machines. Head to the branch at Victoria if you need a full service one.
March 2023
absurd opening times. Exactly 30 minutes after everyone goes to work, and exactly 30 minutes before everyone leaves.
Counterless service, with our branch colleagues on hand to find the most appropriate banking method via our self-service and digital channels.
We understand the importance of making our branches inclusive and accessible for everybody so we run a daily quiet hour, between 14:00 and 15:00, in all of our UK branches. This is to support customers and families with conditions such as autism, dementia and ADHD.
We support the domestic abuse charity Hestia's 'UK Says No More' campaign, so you can walk into any of our branches and access a Safe Space. It will provide a safe and discrete space to reach out to friends and family, contact specialist support services, phone a helpline and start your journey to recovery.
